Simple and upfront: you have 48 hours to change your mind, no questions asked. After that, the sale is final — but we don't disappear if something breaks.
Every JacAI purchase — the AI Court Coach, jacai-writer, smm-jacai — comes with a full 48-hour window from the moment of purchase. Request a refund in that window for any reason, and it's honored in full, no questions asked.
Once a product has been installed and set up — or once the 48-hour window closes, whichever comes first — the sale is final. This protects the work that goes into supporting an active install.
"No refund" doesn't mean "no help." If a JacAI product has a bug or stops working as described, we'll work with you to fix it — that commitment doesn't expire after 48 hours.
Apps purchased through Google Play are also covered by Google Play's own automatic 48-hour refund window, in addition to this policy.
Contact support with your order details as soon as possible after purchase — the clock starts at the moment of purchase, not the moment you get around to installing it.
No forms to justify the request — a refund inside the 48-hour window is honored automatically once we confirm the purchase.
Skip the refund request and just tell us what's wrong — most issues get fixed faster than a refund would process anyway.